Scam Alert

An email may announce the end of a free trial for a video service, an IT service or, for example, a dating site, with an imminent monthly direct debit or automatic payment. The trap seems credible because the message may display your real contact details, including part of your bank details, such as a sort code or account number in the UK, or routing and account information in the US.
Stay vigilant: this type of email mainly seeks to trigger a quick reaction so that you enter your bank card details on a fake page.
This fraud differs from the usual crude messages: it relies on real personal data recovered after massive data leaks. The fake subscription is used as a pretext to make people believe that a payment will soon be debited.
Scammers buy stolen databases, then automatically inject them into personalised emails. The message mentions a streaming service, phone service or any other credible type of subscription, then highlights a cancellation button supposedly intended to stop the announced debit. Once the link is opened, the page asks for bank card information to supposedly confirm the cancellation or verify the identity.
Warning signs: presence of your surname, first name, address or partial bank details in an unsolicited email, service with a vague name such as Cellcast or premium video content, urgent monthly amount of £49.99, $49.99 or more, very visible cancellation button, request for bank card number on a cancellation page, pressure to act immediately.
An email that combines real personal data, a fake free trial and the threat of a debit must be treated with great caution. Do not reply, do not use the link provided and check only from your banking access or from the website you open yourself.
You can report this type of attempt on an official platform or use our anti-fraud reporting assistant, then warn those close to you so that they do not click in panic.
To go further, these resources can help you verify, react and better recognise similar traps:
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