Alert : Bank Fraud & Security Department and Official Reporting Platform Scam – Calls Spoofing Official Numbers

English-speaking consumers report calls and text messages claiming to come from a bank’s Fraud & Security Department (UK), a bank’s Fraud Department (US), the Financial Conduct Authority (UK), or the Office of the Comptroller of the Currency (US). Fraudsters refer to a supposed suspicious transaction in order to obtain banking details. Stay alert: here is how to recognise this scam and protect yourself.

Fake Bank Fraud Department and Fake Card Cancellation Services Scam

Scammers impersonate a bank’s Fraud & Security Department (UK), a bank’s Fraud Department (US), the Financial Conduct Authority (UK) or the Office of the Comptroller of the Currency (US) in order to make their story appear credible and obtain your confidential security codes.

The method used

The victim receives a call or text message mentioning alleged fraud on their bank card. The message urges them to call back a number or confirm an urgent transaction. During the exchange, the caller requests online banking credentials, card numbers or a verification code received by text message in order to complete the fraud.
Warning signs : insistence on urgency, request for a security code, number different from the official contact, pressure to act immediately.

Some advice:

• 📵 Never share your PIN code, password or any code received by text message.
• ☎️ Contact your bank’s official Fraud & Security Department (UK) or Fraud Department (US) directly using the official number printed on your card.
• 🔎 Always check the website address before entering any information.
• ⛔ Refuse any request for immediate action without independent verification.
• 📝 Regularly review your statements to detect any irregular activity.

Conclusion

If you receive a suspicious message referring to a bank’s Fraud & Security Department (UK), a bank’s Fraud Department (US), the Financial Conduct Authority (UK) or the Office of the Comptroller of the Currency (US), do not share any information and end the conversation immediately.
Report the attempt on official platforms such as reportfraud.police.uk (UK) or ic3.gov (US), then inform your bank.

Reporting the scam quickly to the relevant public authority and warning those around you helps limit the number of victims.

To better understand how banking fraud works and how to respond:
👉 Fraud and scams: how to protect yourself effectively
👉 Essential steps to avoid online scams

Written by : René Ronse
Methodology : Our alert articles are based on regular monitoring of national reporting platforms, feedback from victims, and statements issued by relevant authorities.
About the author : René Ronse, manager of ArnaqueOuFiable.com. Expert in consumer cybersecurity, specialist in detecting online fraud, product transparency, and digital compliance. He has over 20 years of experience analyzing hidden subscription mechanisms, unreadable terms and conditions, aggressive sales tactics, and deceptive commercial practices on the web.
Sources : safeonweb.be | wellsfargo.com | courdecassation.fr | test-achats.be
Last updated : 10 March 2026.
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