Blog post: Online security
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Blog post: Online security
Every day, thousands of people fall victim to fake technical support scams. These fraudsters pose as agents from Microsoft, Apple, or antivirus companies, claiming that your device is infected or at risk. In reality, their only goal is to gain access to your computer, steal your personal data, and demand payment for fake services. These scams are becoming increasingly sophisticated, targeting both individuals and businesses worldwide.
The scam usually begins with an alarming message, a pop-up window, or a phone call:
Once contact is established, the scammer persuades you to install remote access software (such as AnyDesk or TeamViewer) so they can “fix the issue.” From that moment, they can do anything on your device: access your files, passwords, and banking information — or even lock your computer and demand ransom.
These scams are designed to create panic and gain your trust simultaneously. Look out for:
After convincing you that your computer is “infected,” the fraudster typically guides you through the installation of legitimate remote access tools.
With your permission (given unknowingly), they can:
In some cases, they even create a fake invoice and ask you to pay a “support fee,” often ranging between $100 and $500. Once paid, they disappear — or worse, they come back days later, claiming that a “refund” went wrong and trick you into sending even more money.
Although older adults are often the primary victims, no one is immune.
Fraudsters now target younger users through fake antivirus ads, fraudulent browser notifications, and phishing emails pretending to be from Apple, Microsoft, or Google.
Businesses are also affected — especially small companies without dedicated IT departments.
The consequences can be severe:
In 2024, the US Federal Trade Commission (FTC) reported a significant increase in fake “Microsoft support” calls, particularly in states such as California and Florida.
The UK’s Report Fraud and National Cyber Security Centre (NCSC) also warn against similar scams involving fake Apple and Norton technicians.
Fraudsters even use local numbers and accents to appear trustworthy.
Common variations include:
The best protection is vigilance and skepticism.
Follow these tips:
If in doubt, disconnect from the internet immediately and seek advice from a trusted technician or an official hotline.
If you suspect you’ve been a victim of a fake support scam, act quickly:
Scammers rely on confusion and panic. Talking about these scams helps protect others.
No legitimate company will ever call you without prior contact.
Microsoft, Apple, and antivirus vendors never initiate unsolicited calls or display pop-ups asking for your number.
Their genuine support channels are always accessible only through official websites, never through random phone numbers or chat windows.
Fake tech support scams exploit trust and fear to gain control of your devices and data.
They can happen to anyone — and they’re becoming increasingly convincing.
By staying cautious, verifying every request, and spreading awareness, you can protect yourself and help others avoid falling into the same trap.
Remember: no genuine technician will ever ask for remote access, payment by gift card, or bank details over the phone.
If in doubt, hang up, close the page, and check directly with the official company website.
Scam Or Reliable: The free and independent reference dedicated to anti-fraud information, the analysis of deceptive practices and the protection of consumers against online risks. Our team publishes articles, alerts and educational content to help internet users spot signs of scams, understand fraud mechanisms and adopt the right reflexes when faced with digital scams.
Its goal: to contribute to the prevention of scams, phishing, fake websites, impersonation and online commercial manipulation by providing clear, rigorous and useful content based on the analysis of verifiable signals, testimonies and reliable sources.
Warnings: The information presented on this blog is provided for informational and preventive purposes only. It does not constitute official recommendations or personalised legal, financial or technical advice. It must be verified with the relevant organisations, services or contacts depending on the situation. We are not responsible for errors, omissions or inappropriate use of the information provided on this site. If you notice any inaccuracy, please let us know.